About Diamond
Drill Bit & Tool
Diamond Drill & Tool is a
division of AmeriGlas Stained Glass. AmeriGlas was started
in 1989 in Omaha, Nebraska. Omaha is a medium-sized Midwestern
town which serves an area of over 1,000,000 people, however,
we found that there were very few stained glass stores.
A more complete investigation showed that the problem was nation
wide. AmeriGlas Stained Glass was born, originally as a
catalog supply company, and has been serving customers throughout
the country ever since:,
AmeriGlas Stained Glass
Supplies.
As AmeriGlas expanded, we learned
that the diamond tools were used by many non-stained glass customers
who needed the specialized tools for other related crafts or
building trades and that diamond tools for specialized work were
very hard to find. Even if one could find a company carrying
diamond tools, the selection was very limited and the prices
outrageous. Diamond Drill & Tool was born as a separate
division of AmeriGlas to serve the needs of artisans and trades
requiring these specialized diamond tools.
Diamond Drill & Tool produced
catalogs until the late 1990's, when all sales channels were
converted to the web. New products are now quickly added
to the web site rather than waiting months until a new catalog
could be printed. Plus the information and pictures presented
on the web site are in far greater detail than was ever possible
with the old printed catalog. Additionally, the web site
offers several order and payment options:
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1.) Place order on-line - Pay on-line
via secure server
2.) Place order on-line - Phone-in
credit card information
3.) Place order on-line
- Mail-in order with payment
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The various
payment options can be selected at the bottom of the shopping
cart before finalizing the order. The lower cost and greater
flexibility of the web, allows us to offer greater selection
and lower prices to our customers, along with the convenience
of 24 hour availability through the web site.
Diamond Drill & Tool carries
a large inventory along with AmeriGlas, in a 10,000 sq. ft. warehouse,
so backorders are rare and orders are shipped out quickly.
Orders normally ship out within 24 hours. Since Omaha is
physically located in the center of the U.S., delivery times
are generally only 2 to 4 business days to any part of the country.
We have a fairness guarantee as follows:
If for any
reason you are not
satisfied with the products
purchased, you may return any
unused item within 30 days. We will
refund your purchase or exchange
the items, whichever you prefer. |
Our basic Customer Service Policy
is to treat our customers as we would want to be treated.
In return we only ask that our customers also be fair with us.
If a product is defective, contact
us immediately and we will quickly return it for exchange.
If you are not satisfied with a product upon receipt and examination,
contact us and we will refund the purchase price or exchange
the item, whichever you prefer.
All returns must be in original
unused condition, in the manufacturer's original undamaged packaging,
including all instructions,. If a product has been used,
or does not meet these requirements, the manufacturer should
be contacted for warranty service.
We review and test every product
before it is included in our web site catalog. Our objective
is to offer quality products and service at reasonable prices.
We hope you are pleased with the
products, service and web site.
To contact
us at Diamond Drill & Tool, see: <Contact
Information>
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