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Security & Privacy

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Secure Order Processing

Shopping at Diamond Drill & Tool is Safe:
The website uses the latest SSL (Secure Server Layer) security encryption systems technology for processing credit card transactions.  This encrypts all your payment information, including the credit card information, so that is cannot be read as the information travels over the Internet.  Information about your order, including secure payment information is downloaded from the web site immediately. 

To further ensure security, no information is stored on the web site after the order information has been downloaded for processing.  Our main database and order processing systems are not accessable via our website and our main systems are not part of our online website.
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  Pay by Phone or Mail!
When you finalize your order there are several payment options - You can place the order and call us with your credit card information;  You can place the order and mail us a check or money order;  Or you can even place the order and mail it directly to us with your credit card information.  To phone-in payment information or mail-in your order, merely select the appropriate payment option at the bottom of the shopping cart screen before finalizing your order.
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  Phone-In Orders
Technically, Diamond Drill & Tool does not take orders over the phone.  However, an order can be placed on the web site using the payment option "Phone-In Payment Info" - merely select this payment option at the bottom of the shopping cart screen before finalizing your order.  The screen invoice and e-mail confirmation give instructions on how to call us with your credit card payment information.
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  Order Confirmation
When finalizing an order, the invoice summary screen has a "Print" option button which allows you to immediately print out a copy of your order.  Additionally, a confirmation of each order is e-mailed to your e-mail address which was entered in the "Ordered By" information screen.  A printed copy of the invoice is also sent with the order shipment and a shipping confirmation is also e-mailed with the tracking number when the order actually ships.  Please be careful when entering your e-mail address, as the confirmations are sent to the "Ordered By" e-mail address on the order from.

 

 

Protection of Your Privacy

Information we need to process your order:
When you place an order, we need to know your name, postal address, e-mail address, ship-to address, specific items you are ordering, credit card number and expiration date.  This allows us to process your order and to contact you if there are any problems.
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  What does Diamond Drill Bit & Tool do to protect customer information?
When orders are placed, all payment information is encrypted via our Secure Server Software (SSL).  All customer data we collect is protected against unauthorized access.  The information is downloaded immediately and no information is stored on the web site after the order information has been downloaded for processing.  For security purposes, our local order processing systems are not connected directly to our main web site and are not accessable via the internet.
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  Does Diamond Drill & Tool disclose customer information to outside parties?
NO - we do not sell, trade or rent this customer information to others.  This information is only used internally for the specific purpose of processing your order.
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  Does Diamond Drill & Tool send e-mail or postal advertisements, sale fliers, etc?
NO - we do not send any advertisements, sale fliers, notices, etc.  An order confirmation is sent via e-mail at the time an order is placed and after the order has shipped, a shipping confirmation is sent via e-mail.  No other e-mail or postal mail is ever sent unless we have reason to contact you to resolve a specific question related to filling your order.
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  We welcome your comments
We welcome your questions and comments about privacy, our products or about the web site in general.  Please send us an e-mail at .

 
Other Areas of  Interest
Estimated Delivery Times?       See: Shipping Info
Phone-in or Mail-in Payment?   See: Payment by Phone or Mail
Priority Mail to APO/FPO?     See: Shipping Info-APO/FPO
Need Express Delivery?     See: Express Delivery Options
Priority Mail Shipping to AK, HI, PR, VI?   See: Shipping Info
Shipments to Canada?     See: Shipping Canada
Shipments to Australia or UK?     See: Shipping Aus/UK
Other International Shipments?     See: Shipping Info-Int'l
Product Guarantee & Return Policy?     See: Guarantee
Can't find what you need or want?     See: Catalog Index

 

 

Diamond Drill & Tool
Omaha, Nebraska



Also See: Contact Information

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Copyright Diamond Drill Bit & Tool 1998-2017.  All web site content, including images, pictures, graphics, layout designs and wording content and organization, are the exclusive registered property of Diamond Drill Bit & Tool. See Copyright Information

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