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Our offices and warehouse.

About Diamond Drill Bit & Tool

Diamond Drill & Tool is a division of AmeriGlas Stained Glass.  AmeriGlas was started in 1989 in Omaha, Nebraska.  Omaha is a medium-sized Midwestern town which serves an area of over 1,000,000 people, however, we found that there were very few stained glass stores.  A more complete investigation showed that the problem was nation wide.  AmeriGlas Stained Glass was born, originally as a catalog supply company, and has been serving customers throughout the country ever since: Stained Glass Grinders, Diamond Band Saws, Stained Glass Supplies.

As AmeriGlas expanded, we learned that the diamond tools were used by many non-stained glass customers who needed the specialized tools for other related crafts or building trades and that diamond tools for specialized work were very hard to find.  Even if one could find a company carrying diamond tools, the selection was very limited and the prices outrageous.  Diamond Drill & Tool was born as a separate division of AmeriGlas to serve the needs of artisans and trades requiring these specialized diamond tools.

Diamond Drill & Tool produced catalogs until the late 1990's, when all sales channels were converted to the web.  New products are now quickly added to the web site rather than waiting months until a new catalog could be printed.  Plus the information and pictures presented on the web site are in far greater detail than was ever possible with the old printed catalog.  Additionally, the web site offers several order and payment options:

1.) Place order on-line - Pay on-line via secure server
2.) Place order on-line - Phone-in credit card information
3.) Place order on-line - Mail-in order with payment

The various payment options can be selected at the bottom of the shopping cart before finalizing the order.  The lower cost and greater flexibility of the web, allows us to offer greater selection and lower prices to our customers, along with the convenience of 24 hour availability through the web site.

Diamond Drill & Tool carries a large inventory along with AmeriGlas, in a 10,000 sq. ft. warehouse, so backorders are rare and orders are shipped out quickly.  Orders normally ship out within 24 hours.  Since Omaha is physically located in the center of the U.S., delivery times are generally only 2 to 4 business days to any part of the country.

We have a fairness guarantee as follows:

If for any reason you are not
satisfied with the products
purchased, you may return any
unused item within 30 days.  We will
refund your purchase or exchange
the items, whichever you prefer.

Our basic Customer Service Policy is to treat our customers as we would want to be treated.  In return we only ask that our customers also be fair with us.

If a product is defective, contact us immediately and we will quickly return it for exchange.  If you are not satisfied with a product upon receipt and examination, contact us and we will refund the purchase price or exchange the item, whichever you prefer.

All returns must be in original unused condition, in the manufacturer's original undamaged packaging, including all instructions,.  If a product has been used, or does not meet these requirements, the manufacturer should be contacted for warranty service.

We review and test every product before it is included in our web site catalog.  Our objective is to offer quality products and service at reasonable prices.  We hope you are pleased with the products, service and web site.

To contact us at Diamond Drill & Tool, see: <Contact Information>
     

 
Other Areas of  Interest
Estimated Delivery Times?       See: Shipping Info
Phone-in or Mail-in Payment?   See: Payment by Phone or Mail
Priority Mail to APO/FPO?     See: Shipping Info-APO/FPO
Need Express Delivery?     See: Express Delivery Options
Priority Mail Shipping to AK, HI, PR, VI?   See: Shipping Info
Shipments to Canada?     See: Shipping Canada
Shipments to Australia or UK?     See: Shipping Aus/UK
Other International Shipments?     See: Shipping Info-Int'l
Product Guarantee & Return Policy?     See: Guarantee
Can't find what you need or want?     See: Catalog Index

 

 

Diamond Drill & Tool
Omaha, Nebraska



Also See: Contact Information

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Copyright Diamond Drill Bit & Tool 1998-2017.  All web site content, including images, pictures, graphics, layout designs and wording content and organization, are the exclusive registered property of Diamond Drill Bit & Tool. See Copyright Information

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