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What shipping method is used:
Diamond Drill & Tool generally ships via UPS ground - United Parcel Service.  UPS can not deliver to a PO Box, therefore, the Shipping Address must be a valid street address. However, for credit card processing purposes, your Ordered By address must match with the address to which your credit card statements are mailed.

Depending upon the specific size, weight, and destination, some small packages may be shipped via US Priority Mail if it is economical and delivery is expected to be faster than UPS.

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What shipping method is used:
The US Post Office will not allow UPS to deliver to a PO box, so the only delivery method available to ship to APO's and FPO's is Priority Mail of the US Post Office.  The Post Office is more expensive than UPS and the shipping cost is very dependent upon the actual weight of a package.  Shipping & handling charges can not be determined until that specific order is actually packaged and ready for shipment. 

How to determine Shipping & Handling to APO/FPO's:
When placing an order, please select the appropriate APO/FPO delivery option.  However, the shopping cart will calculate the normal UPS Ground Shipping & Handling charges as if the shipment were being shipped via UPS ground.  We will pull and weigh the order to determine the actual charges to ship via Priority Mail and we will e-mail you the actual shipping charge information to request your approval of the order before we finalize it.

The Shopping Cart has a place for special notes or requests after entering the name and address information.  If you would like, you can enter a note like "Please e-mail me the actual shipping charges to ship priority mail for my final approval".  However, even without such a note, we will e-mail you the actual shipping charge information to request your approval of the order before we finalize it.

Estimated additional charges for shipments to APO's and FPO's is shown below:

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What shipping method is used:
The US Post Office will not allow UPS to deliver to a PO box, so the only delivery method available to ship to Alaska, Hawaii, Puerto Rico and the US Virgin Islands is Priority Mail of the US Post Office.  The Post Office is more expensive than UPS and the shipping cost is very dependent upon the actual weight of a package.  Shipping & handling charges can not be determined until that specific order is actually packaged and ready for shipment. 

How to determine Shipping & Handling to AK, HI, PR, VI:
When placing an order, please select the appropriate destination delivery option.  However, the shopping cart will calculate the normal UPS Ground Shipping & Handling charges as if the shipment were being shipped via UPS ground.  We will pull and weigh the order to determine the actual charges to ship via Priority Mail and we will e-mail you the actual shipping charge information to request your approval of the order before we finalize it.

The Shopping Cart has a place for special notes or requests after entering the name and address information.  If you would like, you can enter a note like "Please calculate the actual shipping charges to ship priority mail to me and e-mail them to me for my final approval - do not ship without my final approval".  However, even without such a note, we will e-mail you the actual shipping charge information to request your approval of the order before we finalize it.

Estimated additional charges for shipments to AK, HI, PR & VI is shown below:

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What items can be shipped:
All items can be shipped to Canada, Except Chemicals.  The shipper will not allow the shippment of chemicals.

What international shipping method is used:
Diamond Drill & Tool ships internationally to Canada, via U S Post Office - Global Priority Mail.  Diamond Drill & Tool will ship out the orders within 24 hours.  Estimated delivery time to Canada is about 8 to 15 days.  Delivery times to Canada can vary significantly depending upon the remotness of the delivery location and may be longer for some areas.  Express delivery options are not available for Canada shipments.

How to determine Shipping & Handling Canada:
When placing an order, please select the appropriate Canadian delivery option - Up To 4 lbs or Power Tools.  There are two delivery options for Global Priority Mail to Canada.  The first is for drill bits and accessories that are less than 4 pounds.  The second option is for power tools like grinders and ring saws.  A power tool shipment may also include small accessory items, however it must ship as a power tool.  See the tables below for estimated shipping costs.  We will pull and weigh the order to determine the actual shipping charges.  If the actual charges are different than the estimate included in the shopping cart invoice, we will e-mail you the actual shipping charge information to request your approval of the order before we finalize it.

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What items can be shipped:
Only Diamond Drill Bits or very small items under 4 pounds weight can be shipped internationally to the countries listed above (No Chemicals).  No other products can be shipped as International Priority Mail - package weight is limited to 4 pounds or less.  Orders containing any items other than Diamond Drill Bits or other very small items will be delayed until the customer can be contacted and the order corrected.

What international shipping method is used:
Diamond Drill & Tool ships internationally to the countries listed below, via U S Post Office - International Priority Mail.  Althought we ship out the orders within 24 hours, delivery times vary significantly depending upon the destination country and remotness of the delivery location..

Delivery times can sometimes extend several days more depending upon the remoteness of the final delivery location, the efficiency of the destination country's mail service or periodic international security alerts.  US International Priority Mail is the only shipping option for international shipments.

                                 We can not ship to countries which are not listed below.

Based upon the information available to Diamond Drill & Tool, there are generally no import taxes or customs duties upon consumer quantities of diamond drill bits shipped from the USA to the international countries listed above.  However, there may be value added sales tax depending upon the country.  All import taxes, customs duties, sales taxes or value added taxes of the destination country (if any) are the responsibility of the purchasing/receiving individual or company.  For specific destination country import tax information, consult your local authority.

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Why we can't ship to some International locations:
As a result of the extreme complexity of the many international import procedures, product restrictions, customs taxes, import duties and excise taxes, Diamond Drill & Tool does not currently have shipping systems in place to ship outside the USA and the international countries listed above.  However, we do have many customers outside this delivery area who have us ship to relatives or remail services in another country which is listed above.  In those cases, the receiving party is responsible for forwarding the shipment to its final destination and for compliance with the various import restrictions and import duties.

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We generally ship out orders within 24 hours.  Orders received by 1:00 pm central time on normal work days will ship out that afternoon.  Orders received after 1:00 pm may ship out on the following business day, depending upon order volume.  Orders received on holidays or weekends ship out on the next business day.  If  there is any problem or question on an order, we will contact you as soon as possible by e-mail or phone.  Additionally, an e-mail shipping confirmation is sent to the customer when the specific order has shipped.  Below is a map of  Estimated Delivery Days.  UPS does not deliver on weekends or holidays.

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Diamond Drill & Tool generally ships via UPS ground transportation.  Normal UPS delivery times are shown above.  Some small orders may be shipped via Priority Mail (delivery in 2 to 3 business days).  Sometimes standard delivery may not be fast enough.  For shipments to destinations in the USA, we can also ship via UPS 3-day, 2-day or 1-day Air Freight, however due to the weight of some orders, the additional shipping costs to use these air-freight options can be significant.  Additionally, we must determine the exact size, weight and destination of the shipment for a specific order to determine the express delivery costs.  Examples below show ranges due to the various delivery zones:

To have us investigate the cost of shipping your order via express delivery, please place the following "Call me with Express Delivery Options" item into your shopping cart along with all the items for your order, finalize your order and provide the normal "ordered by", "ship-to" and "payment" information.