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How to Contact
Us
Please contact us via e-mail.
For your convenience, to send an e-mail to us, merely click
on our e-mail address below: |
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Our 800 numbers are included on
all customer correspondence, e-mail order confirmations, shopping
cart invoices, printed invoices, and included with all shipments.
This allows our customers to contact us as needed. However,
we no longer publish our 800 numbers on the web site. We
originally listed the phone number information on the web site,
and were swamped with miscellaneous phone calls that required
us to add additional staff and phone lines to handle the many
inquiries. It quickly became obvious that the inquiries
were questions that could easily be handled via e-mail and the
large volume of calls were actually detracting from us providing
prompt service to our customers. After discussions with
many of our customers, several staff meetings and much analysis,
we removed the 800 phone numbers from the web site to reserve
them for specific use by our regular customers. We are
sorry for this inconvenience, however, we respond quickly to
e-mails and this allows us to provide the best possible service
to our regular customers. |
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Contact
us by Mail
If you would like
to contact us by mail, our mailing address is:
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Diamond Drill & Tool
Division
AmeriGlas Stained Glass
PO
Box 27668
Omaha, NE 68127-0668 |
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Walk-In Sales
AmeriGlas/Diamond Drill &
Tool has a 10,000 sq. ft. warehouse located near 90th & Maple
in Omaha, Nebraska. Since Omaha is physically located in
the center of the U.S., delivery times are generally only 3 to
5 business days to nearly any part of the country. However,
since we do not have a formal showroom area, insurance restrictions
strictly prohibit customers from visiting the warehouse.
Due to insurance
restrictions,
customer
visits and walk-in sales are strictly prohibited. |